Fraud or Financial Abuse
Deutsche Leasing (Ireland) DAC is committed to safeguarding our customers from fraud, scams, and all forms of financial abuse. We take an active role in notifying customers of digital fraud attempts and sector‑related scams, in line with current regulatory expectations from the Central Bank of Ireland.
If You Suspect a Fraud Attempt
If you believe that you have been targeted by fraud, or if something does not feel right, please take the following steps immediately:
- Stop all communication with fraudster
Cease contact with any individual or organisation you suspect may be fraudulent. - Never share sensitive information
Do not disclose your banking details, ID documents, passwords, security codes, or financial information. - Verify any contact claiming to be from us
Use only our official contact channels — never use details supplied in a suspicious message. - Report the issue to us immediately
Email: dlirl-info@deutsche-leasing.com
Phone: +353 1 6699960
Operating Hours: 9am – 5.30pm from Monday to Friday - Contact your bank
If funds have been transferred or bank details disclosed, immediately alert your bank to request a recall or freeze. - Report to Gardaí.
You can report fraud to your local Garda station or the Garda National Economic Crime Bureau
How Deutsche Leasing Protects You
Deutsche Leasing (Ireland) DAC continuously monitors fraud trends affecting the leasing and asset finance sector. When we become aware of digital frauds, deception attempts, or any scams connected to our business or relevant to our customers, we will notify you promptly and clearly.
Our fraud‑prevention approach includes:
- Proactive scam warnings and security updates
- Secure communication protocols
- Customer verification systems
- Staff training to recognise financial abuse
- Monitoring of sector‑specific risks such as invoice or supplier fraud
Further information
Additional information on fraud awareness and tips on how to protect yourself can be found at www.fraudsmart.ie
Support for Customers Experiencing Financial Abuse
Financial abuse can occur when someone improperly accesses, controls, or misuses another person’s financial resources. The updated Consumer Protection Regulations strengthens your rights and requires firms like Deutsche Leasing (Ireland) DAC to take proactive measures to support and protect customers who may be affected.
This protection is closely linked with enhanced regulatory obligations regarding customers in vulnerable circumstances.
How We Can Support You
If you are concerned about financial abuse or feel pressured, coerced, or misled in relation to a financial arrangement, we can help by providing:
-
Confidential Conversations
Speak privately with a trained team member who will handle your concerns sensitively. -
Verification Support
We can verify suspicious communications, documentation, or payment instructions pertaining to Deutsche Leasing on your behalf. -
Secure Contact Protocols
We can arrange safe, discreet communication methods so you can reach us without risk. -
Escalation Pathways
If needed, we can guide you in contacting Gardaí or obtaining legal assistance. -
Vulnerable‑Customer Assistance
Aligned with the Central Bank of Ireland ’s strengthened standards, we provide additional supports for customers temporarily or permanently vulnerable due to personal, financial, or situational circumstances. -
Trusted Contact Person Option
Under the updated Consumer protection Regulations, you may nominate a Trusted Contact Person — someone we may reach out to if we detect concerning activity or signs of financial abuse.
This person cannot access your accounts or make decisions for you, but they can help protect your financial wellbeing.